Talk With Sales

Terms & Conditions

Last Updated: 12/08/2025

1. Definitions

In these Terms and Conditions (“Terms”):

  • “RemoteSalesDesk,” “we,” “our,” or “us” refers to RemoteSalesDesk.

  • “Client,” “you,” or “your” refers to the individual or business entity engaging our services.

  • “Services” means the inbound sales desk, customer handling, and related support services provided by us, as further described in agreements, proposals, or correspondence.

  • “Website” means the RemoteSalesDesk website located at [remotesalesdesk.com] or any associated domains.

  • “Agreement” refers to the binding arrangement between you and us for the provision of services, comprising these Terms and any specific written agreements.

2. Introduction

Welcome to RemoteSalesDesk. By accessing our Website, engaging with our Services, or otherwise entering into an Agreement with us, you agree to be bound by these Terms. These Terms apply to all current and future engagements unless otherwise agreed in writing.

We reserve the right to update these Terms from time to time. Any updates will be posted on our Website, and continued use of our Services after such updates will constitute your acceptance of the revised Terms.

3. Scope of Services

RemoteSalesDesk provides inbound sales call handling, customer interaction, and related support functions designed to integrate with your business. The exact scope of services will be set out in the relevant proposal or confirmation email prior to commencement.

We aim to deliver Services in accordance with industry best practices and with due skill and care. However, we do not guarantee specific outcomes such as sales conversion rates, revenue increases, or customer acquisition results, unless expressly agreed in writing.

We reserve the right to:

  • Modify our service processes where operational efficiency or technology improvements require it.

  • Decline to handle enquiries that are unlawful, abusive, fraudulent, or outside the agreed remit.

  • Refer any calls or communications that require specialist or regulated advice (including legal, medical, or financial advice) back to you for handling.

4. Eligibility and Client Obligations

By engaging our Services, you confirm that you are at least 18 years old and have the authority to enter into contracts on behalf of yourself or your business.

To allow us to deliver our Services effectively, you agree to:

  • Provide complete, accurate, and up-to-date information about your products, services, and business operations.

  • Keep us informed of any material changes that may affect the handling of your customer interactions.

  • Supply any scripts, FAQs, or product knowledge that you wish us to use during customer calls.

  • Ensure that all materials you provide are lawful, accurate, and do not infringe the rights of third parties.

You remain responsible for ensuring that your use of our Services complies with all relevant laws, regulations, and industry standards applicable to your business.

5. Fees, Invoicing, and Payment

Our fees will be outlined in a proposal or agreement prior to service commencement. Unless otherwise stated, all fees are quoted in GBP and are exclusive of VAT, which will be added at the prevailing rate.

Invoices are issued in accordance with the agreed billing cycle and are payable within the timeframe stated on the invoice. Late payments may incur interest charges at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

If payment is not received within the specified time, we reserve the right to suspend or terminate Services until the account is settled in full.

We may review and adjust our pricing periodically to reflect operational costs, market conditions, or changes in the scope of Services. You will be given at least 30 days’ notice of any such adjustments.

6. Termination and Cancellation

You may terminate our Services by giving [X days] written notice. Unless otherwise agreed, no refunds will be provided for partially completed billing periods.

We reserve the right to terminate Services immediately and without liability if:

  • You materially breach these Terms.

  • Payment remains outstanding after repeated reminders.

  • You use our Services for unlawful or unethical purposes.

  • Your conduct risks damage to our business reputation or operational integrity.

Upon termination, all outstanding fees will become immediately due and payable.

7. Intellectual Property Rights

Unless otherwise agreed in writing, all intellectual property created by us in the provision of Services remains our sole property. You are granted a non-exclusive, non-transferable licence to use such materials solely for the purposes intended during the term of the Agreement.

You retain ownership of any intellectual property you provide to us, but grant us a non-exclusive, royalty-free licence to use, reproduce, and adapt such materials for the duration of our engagement.

8. Confidentiality

We will treat all non-public information relating to your business as confidential and will not disclose it to any third party without your consent, except where required by law.

Confidentiality obligations remain in force even after the termination of Services.

9. Service Availability and Limitations

While we aim to provide uninterrupted service during agreed hours, we do not guarantee 100% uptime. Planned maintenance, technical issues, and events beyond our control may occasionally interrupt availability.

We are not responsible for failures or delays in service caused by:

  • Third-party systems or providers.

  • Inaccurate or outdated information supplied by you.

  • Force majeure events as defined in Section 12.

10. Third-Party Services and Integrations

Our Services may rely on or integrate with third-party tools and platforms (e.g., call handling systems, CRM software, or payment gateways). We are not responsible for the operation, security, or reliability of these third-party systems, and your use of them will be subject to their own terms and conditions.

11. Limitation of Liability

To the maximum extent permitted by law, we exclude all implied warranties, conditions, and other terms. We will not be liable for any:

  • Loss of profits, business, or revenue.

  • Indirect or consequential losses.

  • Losses arising from delays, interruptions, or technical failures outside our reasonable control.

Our total liability for any claim, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you in the three months preceding the claim.

12. Force Majeure

We will not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, network outages, or governmental restrictions.

13. Data Protection

We process all personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our Services, you consent to such processing and warrant that all data provided by you complies with applicable laws.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes arising under this Agreement.

15. Contact Details

If you have any questions about these Terms, please contact us:

Address: Hypoint, Saltmeadows Road, Gateshead, Ne8 3AH