Talk With Sales

Privacy Policy

Last Updated: 12/08/2025

1. Introduction

At RemoteSalesDesk (“we,” “our,” or “us”), protecting the privacy and confidentiality of your personal and business information is a top priority. We understand that when you engage our services or visit our website, you are trusting us with information that matters to you, and we take that responsibility seriously. This Privacy Policy sets out, in detail, how we collect, use, store, and share your information, as well as the rights you have in relation to that data.

We are committed to handling all personal data in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our approach to privacy is guided by principles of transparency, fairness, and accountability. We believe you should know exactly what data we collect, why we collect it, and how it is used — without ambiguity or hidden practices.

By accessing our website or using our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of our services and website.

2. Scope of This Policy

This Privacy Policy applies to all services offered under the RemoteSalesDesk brand and to all individuals and businesses who engage with us, whether as clients, prospective clients, website visitors, or other parties connected to our operations. It covers both online and offline interactions, including telephone calls, emails, live chat, and other communications.

Please note that this policy does not apply to any third-party websites, platforms, or tools that may be linked to or from our website. We are not responsible for the privacy practices of third parties and encourage you to review their own policies before providing personal information.

3. Our Privacy Principles

We operate under a set of core privacy principles designed to ensure your data is treated respectfully and responsibly:

  • Transparency – We will always be open about the information we collect and why.

  • Security – We will take appropriate steps to protect your data from loss, misuse, or unauthorised access.

  • Lawfulness – We will only collect and process your data where there is a lawful basis for doing so.

  • Purpose Limitation – We will only use your data for the purposes stated at the time of collection or as required by law.

  • Data Minimisation – We will only collect data that is relevant and necessary.

4. Information We Collect

We may collect personal and business information directly from you, from your customers in the course of providing our services, and automatically when you interact with our website or communication systems. This may include:

  • Personal identification details, such as your name, job title, email address, telephone number, and postal address.

  • Business information, including company name, trading address, industry, services, and products.

  • Operational data, such as call recordings, call notes, enquiry details, and customer interaction records.

  • Payment and billing information, required for processing transactions.

  • Technical information, including IP address, device type, browser type, operating system, and browsing behaviour, collected via cookies and similar technologies.

We do not actively seek to collect sensitive personal data (such as health information, religious beliefs, or political opinions) unless it is strictly necessary for a specific service and provided by you voluntarily.

5. How We Use Your Information

Your information is used solely for the purposes of delivering, managing, and improving our services. This includes:

  • Providing inbound sales call handling and related services.

  • Managing your account and processing payments.

  • Responding to enquiries and providing support.

  • Communicating important updates, such as service changes or scheduled maintenance.

  • Monitoring and reviewing the quality of our service for training and improvement.

  • Complying with legal obligations.

We will not use your data for purposes that are unrelated to the services you have engaged us for, unless you give explicit consent.

6. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information with trusted third-party providers who assist us in delivering our services, such as cloud-based call handling platforms, payment processors, and IT support services.

Any such third party is contractually bound to keep your information confidential and use it only for the purposes we have agreed upon.

In addition, we may disclose information if required to do so by law, regulation, or court order, or if we believe in good faith that such disclosure is necessary to protect our rights, property, safety, or the rights, property, and safety of others.

7. International Data Transfers

While our business is UK-based, some of our service providers may operate outside of the UK or European Economic Area (EEA). In these cases, we take steps to ensure that your data remains protected to the same standards as within the UK. This may involve the use of Standard Contractual Clauses or reliance on recognised adequacy decisions.

8. Data Security

We implement a range of technical, administrative, and physical measures to safeguard your personal information from unauthorised access, misuse, loss, or alteration. This includes encryption, secure servers, access controls, and regular system reviews.

While we work hard to protect your information, no method of electronic storage or transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

9. Data Retention

We will keep your personal and business data only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce agreements. Once your data is no longer needed, we will securely delete or anonymise it so it can no longer be associated with you.

10. Your Rights

Under UK GDPR, you have several important rights, including the right to:

  • Access the personal data we hold about you.

  • Request corrections to any inaccurate or incomplete data.

  • Request deletion of your personal data in certain circumstances.

  • Restrict or object to our processing of your data.

  • Request the transfer of your data to another provider in a portable format.

  • Withdraw your consent at any time where consent is the basis for processing.

To exercise any of these rights, please contact us at [Insert Contact Email].

11. Cookies and Tracking Technologies

Our website uses cookies and other similar technologies to enhance your browsing experience, monitor website performance, and gather insights into how visitors use our site.

Cookies are small text files stored on your device that help us recognise repeat visitors and personalise your experience. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may limit certain features of the site.

12. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the content or privacy practices of these external websites. Visiting such sites is at your own discretion, and we recommend reviewing their privacy policies before sharing any information.

13. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be reflected in the “Last Updated” date at the top of this page. Where changes are significant, we may also notify you directly via email or other communication channels.

14. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, you can contact us at:


Address: Hypoint, Saltmeadows Road, Gateshead, NE8 3AH