Live agents answer 7 days a week, 9–5. Perfect when you’re on the tools, up a ladder or driving between jobs.

We can send callers to voicemail-to-email so nothing’s lost. You can add extended hours later if needed.

Yes — divert only unanswered calls to us, or set specific days/hours. We’ll follow your script and pass details instantly.

• Lite: 0-20 minutes included.
• Starter: 21-40 minutes included.
• Growth: 350 minutes included.
• Pro: 700 minutes included.

We’ll warn you as you approach your included minutes to avoid surprises.

Time speaking to your caller + any warm-transfer hold time if we connect them to you. Wrong numbers, obvious spam and hang-ups under ~20s aren’t billed.

• Contact: name, phone, postcode.
• Job type: e.g. boiler fault, consumer unit, leak, re-roof, repointing, etc.
• Access & urgency: emergency/same-day vs. flexible, safe access notes.
• Timing & budget: when they want it done, ballpark if provided.
• Extras: photos/links if they have them (we’ll request by SMS/email).

Yes — we flag emergencies, attempt immediate warm-transfer, and if no answer we mark them urgent and notify by SMS/email so you can jump on it.

Yep — after we qualify, we’ll warm-transfer during 9–5. If you’re busy, we send the full job details instantly by SMS/email and book a callback if you want.

Once you use your included minutes, extra time is billed at your plan’s rate (£3.00 / £2.75 / £2.50 / £2.25 per minute). We email usage alerts at ~80% and 100%.

You can stay on your plan and pay overage, or temporarily upgrade (prorated). Tell us about planned campaigns and we’ll pre-staff so pickup stays fast.

No, but we can provide you with an optional business landline.

You can keep your existing mobile or landline. Just set up a divert to our line or use us however you see fit. This way calls still look like they’re coming direct to you, we just answer first for you.

By default we send to email + SMS. On higher plans we can push to your CRM via structured email or webhook so everything lands in the right place.

No — obvious spam and short hang-ups aren’t billed. If something slips through, flag it and we’ll sort it.

We can record for QA and provide brief call notes + summaries. If you’d rather not record, just say — we’ll opt you out.

Enterprise can include SLA targets and bank-holiday availability. For other plans, bank holidays are off by default — ask if you need them covered.